Information We Collect
We collect both personal and non-personal information that helps us manage bookings, deliver hospitality services and maintain a safe, welcoming venue.
Personal information you provide to us
Common examples of personal information we may collect include:
- Contact details such as your name, email address and phone number
- Reservation details including preferred date, time, party size and seating preferences
- Event information such as company name, occasion type, guest numbers and hosting requirements
- Dietary requirements, accessibility needs or other guest notes you choose to share
- Information related to in-venue poker nights such as booking name, group size and experience level (where provided)
- Payment-related information necessary to process deposits or charges for our services (processed securely via payment providers)
- Identity or age-verification information where required to meet legal, licensing or responsible service obligations
Information collected when you use our website
When you visit http://rivercallroast.com/, we may collect:
- Basic technical details such as your IP address, browser type, device type and operating system
- Pages viewed, time spent on site and referring websites or search terms
- Anonymous or aggregated statistics used to understand how guests find and use our website
This information is generally collected using cookies or similar technologies and does not usually identify you individually.
Information from third parties
We may receive information about you from third parties in limited circumstances, such as:
- Reservation platforms or booking tools you use to secure a table or event with us
- Gift-voucher providers when a voucher is purchased or redeemed in your name
- Corporate clients, event organisers or group hosts who provide guest names and preferences when coordinating private functions or poker evenings
How We Use Your Information
We handle your personal information in ways that are consistent with your interaction with us and our obligations as a hospitality venue.
To manage reservations and provide services
We use your information to:
- Confirm, modify and manage restaurant and bar reservations
- Plan seating, service flow and staffing to ensure a smooth dining experience
- Coordinate private events, corporate functions and special occasions
- Arrange in-venue poker nights, including table allocations and hosting formats
- Process payments, deposits, pre-authorisations and any required refunds
To communicate with you
We may contact you using the details you have provided to:
- Send booking confirmations, reminders and follow-up messages
- Respond to your questions or feedback submitted via our Contact Us page
- Share essential updates about scheduled events, venue access, menu availability or operating hours
- Provide information required for responsible service of alcohol and participation in poker nights
Where you have opted in, we may also send occasional hospitality news, seasonal menus or event invitations. You can opt out of these communications at any time using the unsubscribe instructions provided or by contacting us directly.
To improve our venue and guest experience
We use aggregated and de-identified information to help us:
- Understand demand for particular booking times, menus and event formats
- Refine our service standards, cocktail lists and wine selections
- Assess the popularity of offline poker-night sessions and matching food and beverage packages
- Maintain and enhance the performance, design and usability of our website
To meet legal and regulatory requirements
We may use or retain your information where necessary to:
- Comply with Australian hospitality, liquor licensing and gaming regulations
- Support responsible service of alcohol and responsible participation in in-venue poker nights
- Respond to lawful requests, investigations or directions from regulatory authorities or law enforcement agencies
Cookies and Tracking Technologies
Our website uses a limited number of cookies and similar technologies to provide a reliable, efficient browsing experience.
What are cookies?
Cookies are small text files placed on your device when you visit a website. They help websites remember basic information about your visit and can support core functionality and performance insights.
How we use cookies
At Rivercall Roast, cookies are used to:
- Support essential website functions such as page navigation and basic security features
- Remember simple preferences, such as your selected page or form inputs within a single visit
- Compile anonymous statistics about page views and site performance so we can continue to refine our content and layout
We do not use cookies to profile individuals for online gambling, betting or financial opportunity, and our poker activities remain strictly offline at the physical venue.
Your cookie choices
You can manage or disable cookies through your browser settings. Please note that some parts of the website may not function optimally if certain cookies are disabled.
Data Sharing and Disclosure
We respect the trust you place in us and do not sell your personal information. We share information only where necessary to deliver our services, operate our business or comply with legal obligations.
Service providers and partners
We may share limited personal information with trusted third parties who assist us in running the venue and our website, including:
- Reservation platforms and booking tools used to manage table and event bookings
- Secure payment processors who handle deposits, card payments and refunds
- IT and website hosting providers who support our digital infrastructure
- Professional advisors such as accountants or legal counsel, where reasonably necessary
These third parties are only given access to the information needed to perform their specific services and are expected to protect it appropriately.
Regulators and authorities
We may disclose personal information where required or authorised by law, including to:
- Australian law enforcement agencies
- Regulatory bodies overseeing liquor licensing, gaming compliance and workplace safety
- Other government authorities where disclosure is mandated or permitted under Australian law
Business transfers
If Rivercall Roast undergoes a business restructure, sale or transfer of ownership, personal information relevant to the continued operation of the venue may form part of the assets transferred, subject to ongoing privacy obligations.
Data Storage and Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure.
How we store your information
Your information may be stored in a combination of secure digital systems and carefully managed paper-based records, including:
- Reservation and guest management platforms protected by access controls and encryption
- Payment systems operated by reputable third-party providers with strong security standards
- Internal records used to manage events, bookings and compliance requirements
Retention periods
We only keep personal information for as long as it is reasonably required for the purposes described in this policy or as required by Australian law. When information is no longer needed, we take reasonable steps to de-identify or securely destroy it.
Security limitations
While we strive to use appropriate safeguards, no method of transmission or storage can be guaranteed as completely secure. You can help protect your information by using secure devices and notifying us promptly if you suspect any unauthorised use of your details in connection with Rivercall Roast.
Your Rights and Choices
Subject to applicable Australian privacy laws, you may have the right to access, correct or request deletion of the personal information we hold about you.
Access and correction
You can request access to the personal information we hold about you, or ask us to correct inaccurate, incomplete or out-of-date details. We may need to verify your identity before processing such requests, and in some cases we may be permitted to refuse access in line with the law. If we refuse, we will explain why.
Marketing preferences
If you have opted in to receive hospitality updates from Rivercall Roast, you can opt out at any time by using the unsubscribe link in our emails or contacting us directly. We will continue to send essential service messages related to your reservations, events or poker-night bookings, even if you opt out of marketing communications.
Requesting deletion
You may request that we delete personal information we hold about you, subject to any legal or regulatory obligations requiring us to retain certain records (for example, in connection with financial reporting or compliance investigations).
To exercise any of these rights, please refer to the Contact Us Regarding Privacy section below.
Third-Party Services and Links
Our website and venue operations may rely on a small number of third-party services. These providers operate under their own terms and privacy policies.
Reservation tools and payment services
When you make a booking or payment using a third-party platform, that service may collect and process your information under its own privacy policy. We encourage you to review those policies so you understand how your information is handled by each provider.
External websites
Our website may contain links to external sites, such as transport information, partner venues or local attractions. We are not responsible for the privacy practices or content of those sites, and this Privacy Policy applies only to Rivercall Roast and http://rivercallroast.com/.
Offline poker-night experiences
All Rivercall Roast poker activities take place exclusively at our physical venue and are hosted in line with Australian laws, venue rules and responsible-participation standards. We do not operate online casinos, online poker rooms or digital betting platforms, and we do not encourage gambling as a financial opportunity.
Contact Us Regarding Privacy
If you have questions about this Privacy Policy, wish to exercise your privacy rights or would like to raise a concern about how your information has been handled, we invite you to contact us.
We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal obligations. The most current version will always be available at this page, with the effective date noted at the top.