Terms and Conditions

1. Introduction

This Terms and Conditions page outlines the basis on which you may access and use the Rivercall Roast website, make reservations, host private events, and enjoy hospitality at our Australian restaurant and evening venue. It is important that you read these terms carefully before browsing our site, making an enquiry, confirming a booking, or participating in any of our in-venue poker nights or hospitality experiences.

By engaging with Rivercall Roast online or in person, you acknowledge that our venue operates in accordance with Australian liquor, hospitality, and gaming regulations, and that your visit must align with our responsible service, safety, and conduct standards.

2. Acceptance of Terms

By accessing or using this website, submitting a reservation or event enquiry, confirming a booking, or attending Rivercall Roast in person, you agree to comply with and be bound by these terms and conditions, together with any booking-specific terms provided at the time of confirmation.

If you do not agree with any part of these terms, you must refrain from using our website, submitting enquiries, confirming bookings, or attending our events under those terms. Continuing to access or use our services will be taken as your acceptance of the most recent version of these terms.

3. Venue Policies

Rivercall Roast operates under a strict commitment to guest safety, comfort, and responsible service of alcohol in line with applicable Australian laws and regulations.

• Entry to the venue is always subject to management discretion and capacity limits.
• We may request valid proof of age and identification at any time, in accordance with New South Wales and Australian legislation.
• We practice responsible service of alcohol and may refuse service, limit service, or ask guests to leave where required for safety, compliance, or guest wellbeing.
• Guests must follow all reasonable instructions from our team related to health, safety, noise, and community impact.

Failure to comply with venue policies or lawful directions may result in refusal of entry, removal from the premises, or cancellation of current and future bookings, without entitlement to compensation.

4. Bookings and Reservations

We ask that all table, group, and private event reservations are made using accurate and up-to-date information so we can prepare for your visit appropriately.

• Bookings are not considered confirmed until you receive written confirmation from Rivercall Roast, usually by email.
• We may request a deposit, minimum spend, or credit card guarantee for larger bookings and private events. Any such requirements will be communicated during the booking process.
• Late arrivals may affect your seating allocation, booking duration, or menu availability, and we cannot guarantee specific tables, views, or areas.
• If you are running late or your guest numbers change, please let us know as early as possible so we can adjust where feasible.

For detailed information on reservations and enquiries, please refer to our dedicated pages for Reservations and Events, or contact our team directly via the Contact Us page.

5. Participation in Poker Nights

Rivercall Roast hosts professionally managed, in-person poker evenings designed as social, hospitality-led experiences at our physical restaurant venue.

• Participation in our poker nights is strictly limited to guests aged 18 years and over. You may be required to provide valid photo identification.
• All poker activities are conducted offline at our premises using real tables, cards, and chips, with no online gambling, virtual betting, or remote participation.
• All poker events are operated in compliance with relevant Australian and New South Wales laws and local licence conditions.
• We promote responsible participation at all times. Guests are expected to approach poker as a form of social entertainment rather than a means of income, investment, or guaranteed financial return.
• Management reserves the right to refuse participation, pause or end play, or ask any guest to step away from a table if behaviour is unsafe, disruptive, or inconsistent with responsible-participation practices.

For more detailed information about formats, schedules, and booking options, please visit our Poker Nights page.

6. Event Conduct

To maintain a warm and welcoming environment for all guests, we ask that everyone treats our staff, hosts, and other guests with courtesy and respect.

• Abusive, aggressive, discriminatory, or disruptive behaviour will not be tolerated and may result in refusal of entry or removal from the venue.
• Guests must not interfere with the comfort, privacy, or safety of others, and should follow any reasonable requests from staff regarding noise levels, seating, photography, and venue use.
• Management may refuse entry, refuse service, or end an event or booking early where required to protect guest safety, staff welfare, and legal compliance.

These expectations apply to all reservations, private events, corporate functions, and poker evenings hosted at Rivercall Roast.

7. Cancellations and Refunds

Cancellations and amendments can impact our ability to allocate tables and staff effectively. To keep things fair for all guests, the following principles generally apply:

• Cancellations for private events, larger group bookings, or poker-night reservations with pre-arranged packages must be made within the notice period advised at the time of booking.
• Any deposit, prepayment, or minimum spend requirement will be subject to the cancellation and refund terms confirmed with your booking.
• Where eligible, refunds will be processed back to the original payment method within a reasonable timeframe after approval.
• In some cases, we may offer to move your booking to an alternative date in place of a refund, subject to availability and agreement.

Specific cancellation and refund terms may vary between standard reservations, private events, special menus, and seasonal offerings. Please check the details provided at the time of booking or contact us via the Contact Us page for clarification.

8. Privacy Policy Summary

Rivercall Roast collects, stores, and uses personal information in accordance with the Australian Privacy Principles and relevant privacy legislation.

We may collect information such as your name, contact details, booking preferences, and any dietary or accessibility notes you choose to share, for the purposes of managing reservations, events, and guest communications.

We handle this information with care, use it only for legitimate operational and marketing purposes, and take reasonable steps to protect it from misuse, interference, or unauthorised access. You can request access to, or correction of, your personal information at any time.

This summary is provided for convenience only and does not replace our full Privacy Policy. For more detailed information about how we handle personal data, please refer to our Privacy Policy.

9. Copyright and Intellectual Property

Unless otherwise indicated, all content on this website, including but not limited to text, menus, photography, graphics, logos, branding elements, design layouts, and copywriting, is the intellectual property of Rivercall Roast or is used under appropriate licence.

You may view and print content for your personal, non-commercial use relating to visiting or booking at Rivercall Roast. You must not reproduce, adapt, distribute, publish, or commercially exploit any part of this website without our prior written consent.

Any unauthorised use of our intellectual property, trade dress, or branding may result in legal action and recovery of associated costs.

10. Governing Law

These terms and conditions, and any dispute arising in connection with your use of this website or our services, are governed by the laws of the State of New South Wales, Australia.

You agree to submit to the exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia for the resolution of any disputes relating to these terms, our website, or services provided by Rivercall Roast.

If any part of these terms is found to be invalid or unenforceable, that portion will be interpreted as closely as possible to reflect the original intent, and the remaining provisions will continue in full force and effect.